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KMID : 1002520190130030039
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Korean Journal of Health Service Management
2019 Volume.13 No. 3 p.39 ~ p.51
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The Effect of Satisfaction Among Convalescent Hospital Staff Members on Patient Safety and Quality of Care After Medical Institution Certification
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Jeong Yeon-Ja
Choi Seong-Woo
Park Jong
Han Mi-Ah
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Abstract
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Objectives: This study aimed to investigate the effect of satisfaction among convalescent hospital staff members on patient safety and quality of care after the certification of the medical institution.
Methods: A survey was conducted on seven convalescent hospitals in Gwangju, South Jeolla Province, and North Jeolla Province, which were certified as medical institutions for convalescent hospitals by the end of May 2017, The study period lasted from July 24, 2017 to August 22, 2017.
Results: There was a statistically significant correlation between staff member satisfaction and patient safety and quality of care (r = 0.586, p <0.001). Regression analysis showed that staff member satisfaction (β = 0.531, p <0.001) had a statistically significant effect on patient safety and quality of care and showed 46.9% explanatory power.
Conclusions: The satisfaction of the convalescent hospital staff after the certification of the medical institution positively affected patient safety and quality of care.
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KEYWORD
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Convalescent Hospital, Satisfaction, Patient Safety, Quality of Care, Certification
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